Complete IT Management

Our managed IT plans are available for networks of 2 or more workstations, special customized rates are available for networks of more than 30 workstations.  All workstations and servers must be covered by our agreement.  Customized service plans may be developed upon request.  For questions or a customized quotation please contact our office at (772) 335-2262.

Features

 

 

Key:

X - Included

RR - Reduced Labor Rate

 

 

Price Per Workstation Per Month

 $40.00

Price Per Server Per Month

 $70.00

Reduced Labor Rate (Per Hour)

$50.00

Antivirus & Anti-Spyware Per Workstation and Server Per Month

$3.00

Support Options:

Onsite Support for Workstations1

1.5

Onsite Support for Servers1

3

Additional Onsite Support Hours

RR

After Hours Onsite Support2

RR

Phone & Remote Control Support Workstations1

Unlimited

Phone & Remote Control Support Servers1

Unlimited

Included Virtual PC/Server Support⁴

2

Smartphone/PDA Support⁵

1

Management Services:

Antivirus/Anti-Spyware Management8

X

Asset Management8

X

Case Management8

X

License Management8

X

ISP Management

X

Web Host Support

X

Software Patch Management8

X

Software Upgrade Deployment8

X

Server Backup Monitoring8

X3

Server Backup Management8

X

Workstation Backup Monitoring8

X3

Workstation Backup Management8

X

VPN Management

X

Firewall Management

X

Terminal Services Management

X

Virtualization Software Management

X

Maintenance:

Desktop Optimization

X

Virus/Spyware/Adware Removal

X

Workstation OS Reinstallation

RR

Workstation Software Reinstallation

X

Server Eventlog Monitoring

X

Drive Space Monitoring

X

Router Management

X

New Workstation Installation

RR

New Software Deployment

X

New Hardware* Installation

RR

Hardware Diagnostics

X

Hardware Parts Installation

X

Domain Environment Services for Servers:

User Account Administration

X

File Sharing Administration

X

Network Security Management

X

Microsoft Exchange Maintenance

X

Microsoft Exchange Management

X

Additional Services:

Assigned Network Engineer

X

Scheduled Network Engineer Calls9

Monthly

System Maintenance/Management Reports9

Monthly

3rd Party Vendor Management

X

Network Design & Planning

X

Product Purchasing Support

X

Project Research & Proposals

X

Disaster Recovery Planning

X

Manufacturer Warranty Handling⁶

X

 

1. Onsite/Phone/Remote Support for Workstations/Server provides the total hours listed per contracted workstation or server, virtual workstations or servers require separate contracts

2. After Hours Support is Onsite service provided Monday-Friday after 7PM or before 7AM or Saturday/Sunday/Legal Holidays 12AM-1:59PM

3. Backup Monitoring via daily automated email from backup software or for servers only weekly remote access if automated email in unavailable.

4. Virtual PC/Servers supported per contracted physical server.  Additional virtual server support may be purchased at a reduced rate.

5. One Smartphone/PDA is supported per contracted workstation.

6. Manufacturer Warranty Handling is provides PMF will contact the manufacturer to arrange for warranty service.  This service does not cover shipping costs or additional cost from the manufacturer for the repair.

7. A trip charge may be charged for locations outside of our service area.

8. Additional software or system requirements may be required and may not be provided by PMF.  Please contact us for further details.

9. Monthly scheduled Network Engineer calls and reporting is available upon request.

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