Programming Methods of Florida : Complete IT Management

Complete IT Management

Our managed IT plans are available for networks of 2 or more workstations, special customized rates are available for networks of more than 30 workstations. All workstations and servers must be covered by our agreement. Customized service plans may be developed upon request. For questions or a customized quotation please contact our office at (772) 335-2262.

Features

Key:	X - Included RR - Reduced Labor Rate

Price Per Workstation Per Month	$40.00
Price Per Server Per Month	$70.00
Reduced Labor Rate (Per Hour)⁷	$50.00
Antivirus & Anti-Spyware Per Workstation and Server Per Month	$3.00

Support Options:
Onsite Support for Workstations¹	1.5
Onsite Support for Servers¹	3
Additional Onsite Support Hours	RR
After Hours Onsite Support²	RR
Phone & Remote Control Support Workstations¹	Unlimited
Phone & Remote Control Support Servers¹	Unlimited
Included Virtual PC/Server Support⁴	2
Smartphone/PDA Support⁵	1

Management Services:
Antivirus/Anti-Spyware Management⁸	X
Asset Management⁸	X
Case Management⁸	X
License Management⁸	X
ISP Management	X
Web Host Support	X
Software Patch Management⁸	X
Software Upgrade Deployment⁸	X
Server Backup Monitoring⁸	X³
Server Backup Management⁸	X
Workstation Backup Monitoring⁸	X³
Workstation Backup Management⁸	X
VPN Management	X
Firewall Management	X
Terminal Services Management	X
Virtualization Software Management	X

Maintenance:
Desktop Optimization	X
Virus/Spyware/Adware Removal	X
Workstation OS Reinstallation	RR
Workstation Software Reinstallation	X
Server Eventlog Monitoring	X
Drive Space Monitoring	X
Router Management	X
New Workstation Installation	RR
New Software Deployment	X
New Hardware* Installation	RR
Hardware Diagnostics	X
Hardware Parts Installation	X

Domain Environment Services for Servers:
User Account Administration	X
File Sharing Administration	X
Network Security Management	X
Microsoft Exchange Maintenance	X
Microsoft Exchange Management	X

Additional Services:
Assigned Network Engineer	X
Scheduled Network Engineer Calls⁹	Monthly
System Maintenance/Management Reports⁹	Monthly
3rd Party Vendor Management	X
Network Design & Planning	X
Product Purchasing Support	X
Project Research & Proposals	X
Disaster Recovery Planning	X
Manufacturer Warranty Handling⁶	X

1. Onsite/Phone/Remote Support for Workstations/Server provides the total hours listed per contracted workstation or server, virtual workstations or servers require separate contracts

2. After Hours Support is Onsite service provided Monday-Friday after 7PM or before 7AM or Saturday/Sunday/Legal Holidays 12AM-1:59PM

3. Backup Monitoring via daily automated email from backup software or for servers only weekly remote access if automated email in unavailable.

4. Virtual PC/Servers supported per contracted physical server. Additional virtual server support may be purchased at a reduced rate.

5. One Smartphone/PDA is supported per contracted workstation.

6. Manufacturer Warranty Handling is provides PMF will contact the manufacturer to arrange for warranty service. This service does not cover shipping costs or additional cost from the manufacturer for the repair.

7. A trip charge may be charged for locations outside of our service area.

8. Additional software or system requirements may be required and may not be provided by PMF. Please contact us for further details.

9. Monthly scheduled Network Engineer calls and reporting is available upon request.